PRO Hosting

4985 € / yr

Get your instance of eLabFTW hosted and managed by us so you can focus on your experiments!

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• Everything included in PRO Support Gold
• Unlimited experiments
• Access to all features
• ~128 active users max
• Managed backups
• Managed updates
• Custom domain name
• Ransomware protection
• Feature request priority
• Secure GNU/Linux infrastructure
• 500 GB+ of storage
• 20-day free trial
• Hosting in Europe, USA, or Asia (according to your location)
• ISO 27001, HDS, ISO 50001

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PRO Hosting SecNumCloud

7985 € / yr

Get hosted in a SecNumCloud qualified, french cloud provider. This is the best level of security and privacy available.

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• Everything included in PRO Hosting
• Hosting in France exclusively
• Security visa SecNumCloud (read more)
• Encryption at rest
• eIDAS qualified timestamping
• HDS certification
• ISO 27001
• ISO 27018
• ISO 27017
• LUCIE 26000 label

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Perfect for sensitive research labs!

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Custom Development

??? €

Want a specific feature?

We're open to custom development, as long as it aligns with the project's goals and can be released as open source for the whole community to enjoy.

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What you get with PRO Support

• Unlimited technical support via email: any issues you have will be addressed quickly and effectively
• Training session: a two-hour training session (webinar) so all users can learn how to customize the software according to their desired workflow
• -20% reduction on additional training sessions
• -20% reduction on custom development requests
• Assisted upgrades
• Open source funding: By purchasing PRO Support, you ensure the continued development of eLabFTW as well as other open source software, as part of the money is redistributed to other developers
• Helping the planet: part of the funds go to planting trees and carbon offset, because oxygen is important! :)

The full support agreement can be found here: PRO Support agreement.

What you get with PRO Hosting

PRO Support

You get everything described above, plus the following:

Peace of mind

Freedom from worrying about software updates, vulnerabilities, backups, uptime, and other problems that could arise with the self-hosted option. Let us deal with these concerns so that you can focus on your research. All of our servers are constantly monitored at different levels.

Security

At Deltablot, we are serious about our responsibility to keep your research results secure. We continually review our code and processes for potential vulnerabilities, and adopt new measures wherever possible to further secure your data. In the following section, we list some of the core things we do to maintain a high level of security.

Secure access to the service

All connections to our web services must use Transport Layer Security (TLS) encryption. This prevents eavesdropping, tampering, and message forgery for any communication between a client’s computer or phone and our servers.

We have full support for Perfect Forward Secrecy (PFS) with our encrypted connections, which ensures that even if we were somehow compromised in the future, no previous communication could be decrypted.

A Strict Transport Security header is sent with all of our webpages. This tells all modern browsers to only connect to us over an encrypted connection, even if you have a bookmark, click a link, or type a URL to an insecure page at our site.

Content security policy

eLabFTW sends a Content Security Policy header, which ensures that only scripts we’ve written can be run on the webpage. This means that a potentially malicious actor would not be able to do anything harmful.

We keep track of software updates

Software contains bugs. We track the software we use along with any security vulnerabilities, and upgrade as soon as an issue is reported.

We use software systems that take security seriously

We use RockyLinux as our operating system because they are serious about security responsibilities and updates. In most cases, an update that addresses a security problem will be available within hours of the original report.

Our base system is running a hardened configuration, and we use best practices such as least privilege and separation of concerns. Let us know if you’d like to know more about our infrastructure and procedures.

Bug bounty

We run a tight ship, but we’re only human and humans can make mistakes. That’s why we run a bug bounty program to encourage responsible disclosure of security issues and to reward security researchers who take the time to help us keep client data safe.

Password hashing

eLabFTW uses a state of the art password hashing algorithm (Bcrypt) to store passwords in a non-reversible manner.

Data integrity

The MySQL database is configured in High Availability mode (automatic healing and failover). If the primary node is no longer operational, the secondary node will take over. Client data is redundant, and its integrity is therefore guaranteed.

Data confidentiality

Your data is yours and yours only. There is no “sharing with a third-party for marketing purposes” or other nasty things like that here. As you can see, there is no Google tracking on this website. No cookies are set either. eLabFTW is all about taking back control of your data. All our offers are compatible with the European General Data Protection Regulation (GDPR).

What makes eLabFTW different from other electronic laboratory notebooks?

eLabFTW started in a lab, at the bench, and was continuously developed over many years based on the needs and suggestions of colleagues. It is always being improved, with a constant focus on the next update. The project stems from a concrete need to properly log experiments and organize lab assets. It is made with love and distributed freely, because sharing is caring.

Another important aspect is the incredible amount of care taken in developing the codebase, with the goal of minimizing potential security issues and offering an optimal user experience. eLabFTW is distinct from other solutions because it was not created to make a profit, but to solve problems and help researchers.

It is all of these qualities that make eLabFTW the most popular open source electronic lab notebook (ELN) worldwide.

Let’s chat

Contact us to discuss your research needs and schedule a demonstration!

Frequently Asked Questions

Where is the data hosted?

For clients in Europe, the data is hosted in Paris, France by Scaleway or 3DS Outscale for those with the SecNumCloud plan (both are french companies).

For clients in the USA or Canada, the data is hosted in New York, San Francisco, or Toronto by DigitalOcean, LLC (USA-based company), depending on location.

For clients in Asia, the data is hosted in Japan, Korea, India, or Singapore by Vultr, LLC (USA-based company), depending on location.

For clients in Australia, the data is hosted in Melbourne by Vultr, LLC (USA-based company).

For clients in South America, Central America, or Mexico, the data is hosted in Chile, Brasil, or Mexico, by Vultr, LLC (USA-based company), depending on location.

What about reversibility?

You can always change your mind about our hosting plan and decide to host your instance internally. If you have the PRO Hosting plan, we will help you format your data correctly and guide you through the process.

500 Gb is not enough!

In our experience, it takes years for customers to exceed 100 Gb of data with eLabFTW. If needed, additional storage can be purchased.

Can we migrate our existing instance?

Yes, at no additional cost.

Can we use centralized authentication?

Yes.

Can we access backups?

Yes.

Can we have a smaller price for small teams?

Yes.